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How UXBench is Useful in Telecom Sector?

Coredge Marketing

November 29, 2021

How UXBench is Useful in Telecom Sector?

Every small or big network service provider doesn’t want their users to switch to other network operators. They try to give the best network service and the best signal strength possible. They have certain confidential pieces of information about their users, such as their location, and with the help of location, they are able to predict their signal strength internally. The user’s location can be used as a benchmark to solve customers’ issues and complaints they are facing while using the specific network at some specific location.  

It’s a reality that after the Covid-19 pandemic, 70-80% of people are managing things remotely and going online. There are several technology transformations that have been adopted during the time and these technology-based transformations have led you to the point where you need to think about what is possible beyond the current state of network performance and systems. As you plan to invest in a high-speed network, such as 5G and other cloud or machine learning technology for great network stability in the telecom business, you will realize the complexity of the network at this time and know how it is impacting customers and UX applications across networks.   

You need to put effort or some digital solution that can inherent complexity and help you in capitalizing your business. A recent report suggests that by the end of 2024, 5G will cover 40% of the world and handle 25% of the overall mobile traffic. Due to which it is high time to think about reducing the network complexity and using a reliable solution. For example; use one such digital platform that can offer 5G network slices and help in maintaining latency, speed, performance, and other things. This solution will help you make the 5G network adaptive as well as responsive over time. 

The adaptive and highly responsive 5G network will dominate great QoE (Quality of Experience). To get a good QoE, you must have the right customer insights, quality data, robust analysis, visualization tools, and bug-free reports. QoE helps to enhance user satisfaction with your telecom services and finally, their trust and loyalty will increase towards the telecom operators and service providers.  

When you use any digital solution such as UXBench, you can automate the process of network optimization and solve customers’ complaints regarding the network. With UXBench, your network operation team is allowed to run a test on dashboards regarding the network or bandwidth issue, explain reasons for the network issue and also, benchmark the data. UXBench is a digital platform that aims to encompass every factor that gives meaningful data for measuring user experience and solving network stability issues. 

  

Benefits of UXBench in Telecom

(1) Gather Relevant Customer’s Data- 

UXBench assists Telco providers to combine and analyze data to serve better services to their valuable customers. With UXBench, you can gather relevant customer data. You can capture the user’s data and retain it for improvement in your services. You can easily analyze and give notification to the customer that if they are located at 400m distance from the tower, they will get 55-60% signal strength or they will get nearly 4MBPS network speed.  

Also, you can get information about how customers feel after using your network services and get their feedback too.  

(2) Reduce Network Complexity- 

UXBench solution helps in solving network stability issues that arise in the telecom industry. It comes with a data set that is highly scalable and consistent. This data set can easily integrate into the specific network operations and provide a seamless customer experience. Also, it has a benchmarking dashboard to drill down key performance indicators for network management categorized by a user, device, apps, and other demographics.     

You might be aware that the telco industries are offering YouTube services or OTT services. With UXBench, the telco can check the performance of video and give notifications about the exact issue. When any user watches a video and the video is not performing well due to high network congestion or data traffic, they might complain to telco industries.  

(3) Client-side Performance- 

UXBench helps in monitoring and solving client-side issues such as slow and unresponsive interaction, battery hog, and a lot more. It extracts metrics from the application in a few seconds and generates a crash report to optimize performance on the client-side. It gives contextual insight and data analysis about client-side performance and quality of experience. 

Besides, UXBench has many more benefits in the telecom world. As control and personalization evolve in the telecommunication sector, you can drive good monetization of applications and serve customers better. 

At Coredge, we have developed a UXBench solution to help telecom businesses and other network operators get quality data with analytics and zero error rate. 

To know more about our UXBench product for telecom, stay connected with us!