Coredge.io Privacy Policy

Your Privacy Matters a lot… We can update our privacy anytime as per the updates in the product.

Our mission is to connect telecom industries with the digital platform that can help them to become more productive and successful. At the core of this mission, our commitment is to be transparent about the information we gather about you, how it is used and with whom it is shared.

This Privacy Policy applies when you use our product. We provide our user's selections about the data we gather, use and share as described in this Privacy Policy.

1. Introduction

We are an online platform for a small and big telco. People use our product to find valuable insights about the customers and reduce L1/L2 support. Our Privacy Policy applies to any user or visitor to our product.

This Privacy Policy, including our Cookie Policy, applies to your use of our product.

1.1 Data Controllers and Contracting Parties

As a Visitor of our products, the usage, collection, and sharing of your data is subject to this Privacy Policy and related documents mentioned in this Privacy Policy, as well as updates.

1.2 Change

Any changes to the Privacy Policy are applied to your use of our products after the "effective date."

1.3 Product Use

We log your visits and use of our products including mobile apps. Our product supports Android SDK. We use your data to keep a track of it and work further to enhance user experience measurement. We utilize log-ins, cookies, device information, and IP address to identify you and log your use.

1.4 Cookies and Similar Technologies

We gather information through cookies and similar technologies. When you stop using our product, we collect about your network and device. For example proxy server, IP address, OS, web browser, mobile carrier, device identifier. The mobile device will send us information about your location and usage through phone settings. We might ask you to enable GPS and other tools for enhanced user experience.

2. How do we use the data we collect?

We collect information about the customers reaching you and gather their valuable insights. We can help you automating the process for network optimization and getting qualified leads. When your organization (any telco business) buys a premium Service plan for you to use, they provide us the data about you as well as your eligibility to use that service plan for user experience measurement. We use your data to provide insights, support, customize and update our product feature.

2.1 Insights that Can't Identify You

We use data to generate insights that will not identify you. For example, we might utilize your data to generate statistics about members reaching you, their queries, and the challenges they are facing.

3. Product

Our product helps you to solve network and stability issues that arise due to heavy traffic jams on networks. It helps in comprehensive error, bug and crash reports, user experience AI/ML-based monitoring, and real-time user surveys and contextual feedback.

4. Productivity

Our product allows you to understand user sentiment on end-user devices. If your settings allow, we scan messages to provide "NLP Chatbots" or similar tools for facilitating network problems and empowering companies to release applications with confidence through comprehensive error, bug, and crash reports.

5. Customer Support

We use data to help you and fix the problems you are facing. We use data (including customer communication) to investigate, respond to and resolve their queries for improved service.

Contact Information

You can contact us to resolve any complaints that you have. If you have questions or complaints regarding this Policy, please contact our customer support team. You can also get in touch us through email or call us directly. Laws and regulations are also applied if the Data Protection team does not resolve your complaint.

6. Developing Services and Research

We develop our products and conduct research.

Product Development

We use data, including customer feedback, to conduct research and product to provide you with a better, more attractive, and personalized user experience. We work to drive customer satisfaction and engagement on the usage, drive membership growth and engagement on our product, and help industries analyze user experience.

Other Research

We also work with the trusted third parties to perform research. This research is done under controls that are made to protect your privacy.

7. Lawful Act for Processing

We have lawful bases to collect, use and share data of our users. You have choices there to use your data. You are allowed to withdraw consent anytime when you want. We will only gather personal data and process it as per the lawful act for processing. Lawful bases involve consent, contract (where processing is required), and other "legitimate interests".

If you have any concerns about the lawful act for processing upon which we collect and use your data, you are allowed to contact Data Protection Center or our customer support team.

8. Rights to Access and Control Your Personal Data

You can access or delete your personal data anytime you want. You have many choices about how your data is gathered, used, and shared on the platform.

For personal data that we have about you, you can ask us to delete data, correct data object to, restrict data. Also, you can ask for a copy of the personal information that you provided in document form.

We will also provide you with settings to control and manage the confidential data we have about you.